Return Policy
No returns for personal reasons
Please note that we do not accept returns due to personal reasons or individual preferences. This includes, for example, if you do not like the product after receiving it or have changed your mind.
All important product information, such as size, shape, color, material, and function, can be found clearly and completely in the product description. We therefore ask you to read this carefully before purchasing.
When do we accept a return?
A return will only be accepted if the product arrived damaged, defective, or in poor condition.
In this case, please contact us within 14 days of receiving the goods and send us a photo or video of the damaged or defective product.
Opened or used products
For hygiene reasons, opened or used products cannot be returned, unless the product demonstrably arrived defective or damaged.
Shipping costs for returns
If a return is accepted, the customer bears the costs for the return shipping.
How to request a return
Please contact us by email at:
Please include your order number and attach a photo or video of the product so that we can quickly process your request.