Return and Refund Policy

Date: May 2026

At Pawbuddy, we want you to be completely satisfied with your purchase. If you're not, here's how you can proceed.

1. Right of Withdrawal

In accordance with the European Consumer Rights Directive (2011/83/EU), you have the right to withdraw from your purchase without giving any reason within 14 calendar days from the day you receive the goods.

2. How to Request a Return

1. Email us at pawbuddyde@outlook.com with your order number and the reason for the return.
2. We will reply within 48 hours with return instructions.
3. Return the product in its original packaging, unused and in perfect condition.
4. Once we receive and inspect the item, we will process your refund.

3. Conditions for a Return

For a return to be accepted, the product must be:

• Unused and in perfect condition.
• In its original packaging.
• Include all accessories and original documents.
• For sealed hygiene products, unopened.

Personalized products, opened food items, and clearly used items cannot be returned.

4. Return Shipping Costs

The customer bears the cost of return shipping, unless the product is defective or incorrectly delivered. In this case, Pawbuddy will cover all associated costs.

5. Refund Processing Times

After receiving and inspecting the returned goods, we will process the refund within 14 calendar days. The refund will be issued via the same payment method used for the purchase.

6. Defective or Incorrect Items

If you have received a defective or incorrect item, please contact us within 48 hours of receiving your order. We will cover the return shipping costs and send you the correct item or issue a full refund — whichever you prefer.

7. Exchanges

If you wish to exchange a product for another (different size, color, or model), treat it as a standard return and place a new order. This ensures the availability of the desired product.

8. Contact

For all questions regarding returns, please contact us at: pawbuddyde@outlook.com